Case Studies
Real-world implementations of RAG systems, workflow automation, and AI enablement — delivering measurable ROI for enterprise clients across regulated industries.
Reducing Support Ticket Volume by 42% with RAG-Powered Knowledge Base
A tier-1 financial institution struggled with overwhelming support ticket volume from relationship managers and compliance officers seeking information across 10,000+ policy documents, product specifications, and regulatory guidelines. Average resolution time was 2.3 hours per ticket, and knowledge gaps led to compliance risks.
Automating KYC Triage with AI Workflow Agents
Manual KYC (Know Your Customer) review processes created bottlenecks in customer onboarding. Analysts spent 60% of their time on routine document verification that could be automated, delaying policy issuance by an average of 5 business days.
Transforming Product Discovery for Logistics Operations
A global logistics provider managed a catalog of 50,000+ equipment specifications, service offerings, and regulatory documents across 40 countries. Sales teams and operations staff struggled to find accurate information quickly, leading to quote errors and lost sales opportunities.