Reducing Support Ticket Volume by 42% with RAG-Powered Knowledge Base
A comprehensive RAG deployment that transformed how 2,000+ employees access institutional knowledge, with enterprise-grade security and compliance.
The Challenge
A tier-1 financial institution struggled with overwhelming support ticket volume from relationship managers and compliance officers seeking information across 10,000+ policy documents, product specifications, and regulatory guidelines. Average resolution time was 2.3 hours per ticket, and knowledge gaps led to compliance risks.
The Solution
Yattir Labs implemented a secure, on-premises RAG system that indexed all policy documents, internal wikis, and product catalogs. The solution integrated with their existing SSO infrastructure and maintained full audit trails for compliance. We deployed LlamaIndex for retrieval orchestration and fine-tuned retrieval strategies to prioritize the most authoritative sources.
Technology Stack
Results & Impact
Client Testimonial
"Yattir Labs understood our compliance requirements from day one. They delivered a production-ready system that our relationship managers trust, and our compliance team can audit. The ROI was clear within the first quarter."
Timeline
12 weeks from discovery to production rollout